CHICFORME RETURNS POLICY
This Policy applies to products bought from ChicForMe. We want you to be happy with your purchase.
If you are not completely satisfied, you can return the product to us and we will either repair or replace
it, or credit your account, subject to the below terms.
Any Goods to be returned bought from Vendors (as indicated on the Website and on check out) are
dealt with in terms of the individual Vendor’s Return policy.
Herewith links to the various return policies:
This Policy forms part of the ChicForMe Terms and Conditions, and so words defined in the Terms and
Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in
this Policy is intended to limit your statutory rights in any way.
Preparing your products for a return:
To ensure your request is processed as quickly as possible you are responsible for the following when
returning your products:
• package your products safely and securely for protection during transit;
• clearly mark your return reference number on the outside of the parcel;
• include all accessories and parts that were sold with the product; and
• arrange for the product to be delivered to us via courier or the Post Office.
Failure to adhere to any of these requirements could delay the processing of your request or
result in its decline altogether.
1: Unwanted products
You can return an unwanted product to us at no charge, provided:
• it is undamaged and unused, with the original labels and stickers still attached;
• it is in the original packaging, which must be undamaged and in its original condition with all
seals still intact (if applicable);
• it is not missing any accessories or parts;
• you have emailed us, on email@example.com, advising of the return and providing the
waybill number, within 30 days of delivery to you or collection by you of the unwanted product.
After 30 days, you can only return a product if it is defective; and
• it is not one of the products listed below.
Changed your mind?
Where you have changed your mind and would like a credit for a product, you can return it – provided
the product is not:
• a digital product such as an electronic voucher;
• a foodstuff, beverage or other product intended for everyday consumption;
• a nursing or maternity product that has been unsealed, including (but not limited to) maternity
underwear, nappies and wipes;
• a beauty product or fragrance which has been used; or
• a product which has been personalised for you or made to your specifications.
You must deliver the product to us via courier or the Post Office at your expense. Once we have
inspected the product and validated your return, we will credit your account with the purchase price of
the returned product within 10 days of the return (or refund you if that is your preference).
Want to exchange?
Goods sold by ChichForMe can be exchanged for a different size or colour variation, provided that
such variation is available. In such a case, you must deliver the product to us via courier or the Post
Office at your expense and we will deliver the requested product to you at no charge. If such variation
is not available, we will credit your account with the purchase price of the product within 10 days of the
return (or refund you if that is your preference).
We are entitled to inspect the product to validate your return.
Not what you ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website,
please notify us and deliver the product to us via courier or the Post Office at your expense. If the
product is missing any accessories or parts, you will need to follow the process set out in section 2
below. Once we have inspected the product and validated your return, we will at your choice deliver the
correct product to you as soon as possible (if the correct product is available); or credit your account
with the purchase price of the product within 10 days of the return (or refund you if that is your
2: Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of collection, please notify
us within 7 days of such collection by logging a return on the Website.
Deliver the product to us via courier or the Post Office at your expense. Once we have inspected the
product and validated your return, we will at your choice repair or replace the product as soon as
possible (if such repair is possible or we have the same product in stock to use as a replacement) or
credit your account with the purchase price of the product (or refund you if that is your preference).
3: Defective products
We do our best to ensure that the products we deliver to you are of a high quality, and in good working
order and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any
characteristic of a product, which makes the product less acceptable than one would reasonably be
entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
• faults resulting from normal wear and tear;
• damage arising from negligence, user abuse or incorrect usage of the product;
• damage arising from electrical surges or sea air corrosion;
• damage arising from a failure to adequately care for the product;
• damage arising from unauthorized alterations to the product; and
• where the specifications of a product, although accurately described on the Website and
generally fit for its intended purpose, do not suit you.
If you have received a product which turns out to be defective or otherwise of poor quality, please notify
us as soon as reasonably possible after you become aware of the defect or poor quality, but in any
event within 30 days after collection of the product.
You can do so by logging a return on the Website, and returning the product to us via courier or the
Post Office. Once we have inspected the product and validated your return, we will at your choice either
repair or replace the product (if such repair is possible or if we have the same product in stock to use
as a replacement) or credit your account with the purchase price of the product (or refund you if that is
your preference). If the repair or replacement takes longer than 21 days, we will get in touch with you
to see if you would rather receive a credit or refund.
Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall
outside of the 30 day period.
4: Gift Vouchers
Wherever you have used a Gift Voucher to purchase a product that you later return for a refund in
accordance with the Policy, we cannot refund you in cash for that portion of the purchase price which
you paid using the Gift Voucher, but we will credit your account.
5: Charges and refunds
If you return a defective product to us, but you fail to return all of the accessories and parts that were
sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace
the item that you did return, or to estimate the value of the missing accessories and parts and only to
credit or refund you in respect of the returned item.
If you return a product that does not comply with this Policy, you may be liable to reimburse ChicForMe
for the cost of collecting the product from you and the cost of having the product returned to you.
Under no circumstances will donations be refunded.
Please note that we only refund to the payment method that you originally used – i.e. payment by credit
card will be refunded to the same credit card, payment by EFT will be refunded to your nominated bank